JOIN OUR TEAM

Are you seeking a fulfilling career in a fun and dynamic work environment that offers the opportunity for career growth? Harmony Whistler Vacations is currently hiring a full-time, year-round Vacation Property Manager, Homeowner Coordinator to join our dedicated team.

We prioritize work-life balance and offer flexible schedules, including every other week with a three-day weekend. Join us and discover a refreshing change of pace in your career!

JOB SUMMARY

We are seeking a dedicated and detail-oriented individual to join our vacation rental management company as a Homeowner Coordinator. As a key member of our team, you will be responsible for ensuring that our homeowners have an exceptional experience by coordinating various aspects of their property management.

Your role will involve handling homeowner arrivals, onboarding new homes, liaising with homeowners, and assisting with various administrative tasks. If you have excellent organizational skills, strong attention to detail, and a passion for delivering outstanding customer service, we want to hear from you!

RESPONSIBILITIES

• Serve as the primary point of contact for homeowners, responding promptly and professionally to inquiries, concerns, and requests.
• Coordinate homeowner arrivals in collaboration with our property inspectors.
• Provide owners with recommendations for upgrades and renovations based on property assessments incl. source pricing and quotes for appliances, furniture, renovations etc.
• Work with homeowners to open calendars for future rentals including setting of rates prior to date release.
• Attend homes with realtors and contractors as required for property showings or maintenance work.
• Communicate with strata managers regarding replacement parking passes, common-area keys, and complex maintenance work.
• Coordinate the onboarding & off-boarding of homes, collaborating with other departments as needed.
• Manage new homeowner leads, providing estimate revenue estimates and answering questions in a timely manner.
• Collaborate with guest services team and coordinate with homeowners when issues arise.
• Collaborate with finance department and review owner statements at month end, respond to owner inquiries regarding statements.
• Other items relating to homeowners as needed.

QUALIFICATIONS

• Previous experience in property management, vacation rentals, or hospitality is highly desirable (guest services training will be provided if this condition is not met).
• High attention to detail and strong organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficiency in using computer software and applications.
• Knowledge of vacation rental industry practices is a plus.

REQUIREMENTS

• Valid BC driver license
• Ability to work in Canada for a minimum of two years
• Supervisor / Managerial experience is considered an asset
• Post secondary education is considered an asset

PERKS

• Work/life/play balance and flexible work schedules!
• Every other weekend is a three-day weekend
• Fun & creative work environment
• Participate in free activities & experiences throughout the resort

COMPENSATION

• Full-time, year-round employment, approx. 40 hours/week
• Competitive salary based on experience, reviewed regularly based on performance
• Extended Medical
• Health Credit of $1,400 / year* conditions apply *
• Use of company car

Join our team and play a vital role in providing exceptional service to our homeowners. If you are passionate about property management, enjoy building relationships, and thrive in a dynamic environment, we invite you to apply.

Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

Kindly note that only those selected for an interview will be contacted.

Applicants must have accommodation. We unfortunately do not have any staff accommodation to offer.