Booking Policies

BOOKING POLICIES

Photo Credit: Tourism Whistler/Mike Crane

Our policy was updated on May 25, 2020, bookings made on or after this date will fall under the new policy.  For reservations made after this date, the cancellation policy agreed to at the time of booking will remain in place.  These policies are both outlined below.

New Policy for Bookings made on or after May 25, 2020

At the time of booking, a deposit of 25% plus tax will be required to complete your reservation. We accept Visa and Mastercard. This credit card will be billed automatically for any unpaid balance on the date the full payment is due, unless you discuss alternative payment arrangements.

The balance of your stay is automatically charged 30 days prior to your arrival. For bookings made within 30 days of arrival, the full amount will be charged when the booking is made.

Bookings canceled at least 30 days before the start of the stay will receive a full refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund.

The guests shall not let / sublet all or any part of the Premises nor assign this agreement without prior written consent.

Harmony Whistler encourages guests to purchase 3rd party cancellation insurance to avoid fees in the event of a cancellation needing to be made.

Non Canadian Guests, please note that some credit card companies may charge you a padded exchange rate or a foreign transactions fee.

Harmony Whistler Vacations cannot issue refunds based on weather conditions.

Policy for Bookings made on May 24th or Earlier

At the time of booking, a non-refundable deposit of 25% plus tax will be required to complete your reservation. We accept Visa and Mastercard. This credit card will be billed automatically for any unpaid balance on the date the full payment is due, unless you discuss alternative payment arrangements.

The balance of your stay is automatically charged 45 days prior to your arrival. For bookings made within 45 days of arrival, the full amount will be charged when the booking is made and is non-refundable.

The guests shall not let / sublet all or any part of the Premises nor assign this agreement without prior written consent.

Harmony Whistler encourages guests to purchase 3rd party cancellation insurance to avoid fees in the event of a cancellation needing to be made.

Non Canadian Guests, please note that some credit card companies may charge you a padded exchange rate or a foreign transactions fee.

Harmony Whistler Vacations cannot issue refunds based on weather conditions.

The check-in procedures will be confirmed via. email once the booking is made. The majority of our properties have door codes which will be issued to you for the dates of your stay.

Check-in time is 4:00pm and check-out time is 10am. If you wish to check-in earlier / check-out later, please let us know. We will do our best to make it happen but this cannot be guaranteed. 

Security Deposit

Prior to check-in, guests will be required to provide a credit card for a pre-authorization for a security deposit plus photo identification. The amount of the deposit varies depending on the unit and will be $500 or $750.  The specified amount will be in the property description and confirmed in a Booking Confirmation.  The pre-authorization will be released after check out and will only be charged up to the pre-authorized amount after departure if property is damaged, requires excessive cleaning, or if items are missing. The maximum amount charged will be the specified amount.  The credit card provided must be in the name of the main guest, no third party credit cards will be accepted.

If the cleaners are unable to access the property after 10 am to clean, they may charge a turn away fee, which will be deducted from your security deposit to cover the costs of their teams time.

Damages

Guests are expected to notify Harmony Whistler immediately upon arrival of any damage to the unit is noticed. The guest accepts the Premises in its present condition and agrees to take good care of the Premises during their stay and further agrees to pay all costs to replace or repair any property damaged by the guest during their stay.

Minimum Age

Guests must meet our minimum age requirement for the unit booked and must provide ID at check-in, unless prior approval has been given.  The minimum age varies depending on the unit and will be 25, 30 or 35.  The minimum age requirement will be specified in the description for each unit.  No groups and all guests must meet the minimum age requirement, unless prior approval has been given.  Harmony Whistler retains the right to refuse access to any property if this condition has not been met and no refund will be provided.

The property will be clean and ready for your arrival. Due to COVID-19, mid-stay cleans cannot be accommodated at this time.  All properties have laundry facilities either in the unit or in the building. Adequate quantities of towels will be provided for the number of people booked.

Most properties have a specified parking stall for one vehicle, unless otherwise stated. There is visitor parking at most complexes, on a first come, first served basis. If your vehicle is over sized, it can be difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Please contact Harmony Whistler to discuss options. Parking instructions will be given with check-in details.

All properties and complexes are entirely non-smoking this includes but is not limited to smoking cigarettes/marijuana and vaping.  This includes all patios, balconies and common areas. Please limit smoking to outside of the complex, where permissible. Please do not dispose of butts in or around the complex and specifically over railings as this is considered a fire hazard. Any units with evidence of smoking in the complex, including tampering or covering the smoke detectors, will result in a $500 fine from Harmony Whistler and may also result in complex and municipality fines.

Pets of any kind are not permitted in any of our properties unless agreed to in advance. Please contact Harmony Whistler for further information. There will be a fine up to $500 for any pets or evidence of pets found in the units, if permission has not been granted.

There are a select few properties that are pet friendly, please refer to the listing description for more information.  Pet friendly properties can be sorted in the drop down menu at the top of our Properties web page. 

At our pet friendly homes, one, well behaved dog under 50Ibs is welcomed.  If bringing a dog, this must be discussed and approved prior to booking. Kindly note that there is an additional $30/night (plus tax) pet fee for their stay.  Sorry, but unfortunately, we are unable to accept cats. 

Our pet policy is as follows:

We require that pets remain off furnishings & excess pet hair is cleaned prior to departure otherwise extra cleaning costs may apply. Pets must be leashed or in the direct control of the owner whilst on the common property at the complex and around Whistler unless otherwise noted. This complex has strict noise by-laws and any complaints that result in fines will be forwarded on to the pet’s owners. Owners shall not permit the pet to urinate or defecate within the property or common property. The owner is responsible for removing all of the pet’s waste by sanitary means. The pet fee does not cover damages to the home, the cost to repair / replace any damaged items caused by a pet will be deducted from the security deposit.

Excessive noise will not be tolerated at any time of the day. Security and Strata has the option to evict and / or fine guests. Quiet hours are 10pm to 8am which includes use of the hot tub and common areas, if applicable.

1 bedroom – 2 occupants standard (4 occupants if sofa bed is provided & approval given. $25 fee per person, per night)

2 bedroom – 4 occupants standard (6 occupants if sofa bed is provided & approval given. $25 fee per person, per night)

3 bedroom – 6 occupants standard (8 occupants if sofa bed is provided & approval given. $25 fee per person, per night)

4 bedroom – 8 occupants standard (10 occupants if sofa bed is provided & approval given. $25 fee per person, per night)

Any occupants that exceed the Standard Occupancy limitation are subject to a $25.00 per person, per night. Any occupants that exceed the Maximum Occupancy will be evicted without refund.

As a guest of Harmony Whistler Vacations, we would like to offer 10% off your next stay with us! Kindly note that this offer is only valid when you book your next stay direct with Harmony Whistler Vacations and not through a 3rd party booking site such as AirBnB or VRBO.  The discount applies to the room rate only, must be applied at the time of booking and cannot be combined with any other offer.  To make your reservation, CONTACT US and provide your previous reservation number or use the promo code at check-out. This offer is subject to availability and subject to change without notice.

Harmony Whistler Vacations may run special offers / discount codes throughout the year.  Kindly note that these offers are only valid when you book your next stay direct with Harmony Whistler Vacations and not through a 3rd party booking site such as AirBnB or VRBO.  The discount applies to the room rate only, must be applied at the time of booking and cannot be combined with any other offer.  All of our offers are subject to availability and subject to change without notice.

Prices for Accommodation and packages are subject to change without notice, and reservations are based on availability. Bookings and prices are not confirmed until a non-refundable deposit has been received and confirmation email has been sent to Guest.

The Owner / Harmony Whistler shall not be liable to the guest for any injury or damage to person or property in or about the Premises by or from any cause whatsoever.

Each unit is privately owned and subject to availability. Due to unforeseen circumstances, should the reserved unit no longer be available for rental, Harmony Whistler reserves the right to relocate the guests to another unit of equivalent or superior quality.

Failure by the Guest to meet the payment terms and schedule may result in termination and forfeiture of deposits.

Guests will follow all public health advisories during their stay with Harmony Whistler Vacations.