Who we are
Harmony Whistler Vacations is a vacation rental and property management company based in Whistler, British Columbia. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, booking services, or communicate with us via phone, email, or SMS. Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable laws.
Our website address is: https://www.harmonywhistler.com.
What Personal Information We Collect and Why
We may collect a variety of personal information from you, depending on how you interact with our website and services. This can include your full name, email address, phone number (including mobile numbers for SMS communication), booking details such as property and stay dates, IP address, browser type, and any content you upload, such as comments or images. We may also collect data through cookies and tracking technologies, as well as information related to your preferences, communication history, and consent status for receiving SMS or other communications.
How do we collect your data
We collect personal information through several methods to ensure we can provide you with a smooth and efficient experience. This includes information you voluntarily provide by filling out forms on our website—such as booking requests, contact forms, or newsletter sign-ups—as well as details shared through direct communication with us via phone, email, or SMS. We also collect data automatically through cookies and similar tracking technologies to help improve our website’s functionality and performance. Additionally, information may be gathered when you upload media, post comments, or interact with embedded content on our site. In some cases, we use third-party analytics services to better understand how visitors engage with our website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We collect information that you voluntarily provide to us through responses to our booking portal. This may include your name, email address, phone number, booking details, or any other information you submit via the form.
How Personal Information is Used
We use the information we collect to:
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Respond to your inquiries or booking requests
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Improve our website and services
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Monitor and prevent fraud and unauthorized use
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Comply with legal and regulatory obligations
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Send transactional messages related to your booking or account (but not marketing messages without consent)
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except:
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in accordance with the terms of this Privacy Policy, or
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to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or
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if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities.
In addition to the legal disclosures outlined above, we may share limited data with trusted third-party service providers who assist us with:
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Website hosting and maintenance
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Booking and reservation management
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Marketing communications (only with consent)
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Analytics and performance tracking (e.g., Google Analytics)
These providers are contractually obligated to keep your information secure and use it only for the services they provide to us.
Please note: any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada.
SMS Consent
By providing your mobile number and accepting our booking policies, you consent to receive SMS (text) messages from Harmony Whistler Vacations strictly related to your reservation and stay. These may include:
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Booking confirmations and updates
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Payment or billing notifications
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Check-in and check-out instructions
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In-stay communication (e.g., concierge or support messages)
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Post-stay follow-ups (e.g., feedback requests or satisfaction surveys)
Your mobile number will only be used for these transactional communications. We do not send promotional messages, nor do we sell, rent, or share your number with third parties for marketing purposes.
Message frequency may vary. Message and data rates may apply based on your mobile carrier.
You can opt out at any time by replying STOP. For assistance, reply HELP or contact us directly. Your SMS opt-in is stored securely and retained only as long as necessary to provide these services.
For more details about the use of our services, limitations of liability, and other important legal terms, please refer to our SMS Terms & Conditions
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to request access to the personal data we hold about you, correct any inaccuracies, or request deletion of your data. To make such a request, please contact us at info@harmonywhistler.com. We will respond within 30 days as required under applicable data protection laws.
If you are a resident of the European Economic Area (EEA) or California, you may also have additional rights under the GDPR or CCPA, respectively.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
How We Protect Your Data
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Your Contact Information
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We collect information that you voluntarily provide to us through responses to our booking portal.
Policy Change
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.
Acceptance of Our Privacy Policy
By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.
Accessibility of This Policy
We make our privacy policy easily accessible in the following ways:
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It is linked in the footer of every page of our website
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A link to this policy is placed near any consent language on our web forms (e.g., booking forms, contact forms)
Contact for Privacy Requests
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact our office at:
Email: info@harmonywhistler.com
Phone: +1 604 906 1032
Mailing Address: Harmony Whistler Vacations, 330-4370 Lorimer Rd, Whistler, BC, V8E 1A6