At Harmony Whistler Vacations, we believe that exceptional guest care is the key to creating unforgettable vacation experiences. That’s why we go beyond simply managing bookings—we offer a full-service approach that ensures both guests and homeowners feel supported every step of the way.
From personalized concierge services to prompt emergency support, our goal is to make every guest’s stay in Whistler truly special. We provide local recommendations, detailed rental instructions, and 24-hour support so your guests leave with cherished memories and a desire to return to your property year after year.
A great guest experience doesn’t just benefit visitors—it leads to repeat bookings, stronger reviews, and more predictable income for homeowners. Many of our owners enjoy a high percentage of direct bookings and returning guests, thanks to the warm, professional, and personalized service we provide.
Vacations don’t always follow a 9-to-5 schedule — and neither do we. While our regular office hours are from 8 AM to 8 PM for general inquiries, we also offer a 24/7 emergency response line for both guests and homeowners. Whether it’s an urgent maintenance issue, a late-night check-in concern, or an unexpected question, our team is just a phone call away at any time of day or night.
Our Service Includes:
Hassle-Free Property Management
With Harmony Whistler, you can relax knowing your home is in good hands. We handle all guest communication, emergency troubleshooting, and concierge support, giving you a completely hands-off ownership experience — while ensuring every guest stay is smooth and memorable.
To further enhance guest stays, each property we market comes with an interactive digital welcome guide that guests can access on their phones and devices. This guide includes:
Wi-Fi details, check-out instructions, and appliance guides along with any other important information.
Dining spots, outdoor activities, family-friendly attractions, and must-visit spots to help guests explore Whistler like a local.
Reserve tours, spa sessions, and airport transfers directly from the guide — no need to search elsewhere or leave the page.
Guests can contact us directly through the guide with any questions or concerns during their stay.
This digital guide, combined with our dedicated guest services team, ensures that every visitor has a smooth and enjoyable experience from start to finish.
The best vacations are the ones people can’t wait to share—and that’s exactly the kind of experience we aim to create. By offering personalized concierge services, thoughtful local recommendations, and immediate access to assistance whenever needed, we turn a simple stay into a memorable Whistler getaway.
Guests return. Reviews shine. Homeowners enjoy peace of mind. That’s the Harmony difference.
We go beyond basic guest communication to offer customized concierge services, ensuring every guest enjoys a stay that meets their needs and expectations.
Clear, detailed rental instructions make the check-in process smooth and effortless, reducing the likelihood of guest confusion or unnecessary calls.
Unlike many property management companies, we provide guests with 24-hour support so guests feel secure knowing that help is just a call away, no matter the time of day.
Our Whistler-based team knows the area inside and out, ensuring fast, knowledgeable support whenever it’s needed.
We treat each guest with the same level of care and attention that we would expect in our own homes, helping create loyal returning visitors to your property.
With Harmony Whistler’s dedicated guest care team, you can rest assured that your guests will be looked after, your home will be respected, and your reviews will reflect the exceptional service provided.
We’d love to discuss how our Guest Care & Emergency Line service can help enhance your vacation rental experience. Contact Nicole Giguere at nicole@harmonywhistler.com or 604-906-1032 (Ext 3) to learn more. We can provide you with our homeowner brochure and a revenue estimate tailored to your property.
Ready to start receiving 5 star guest reviews?
Connect with us today to see how our Guest Care & Emergency Line service can ensure a seamless, stress-free stay for your guests—while giving you the peace of mind you deserve.
Contact us today to learn more about our service and see how we can tailor a package to meet your needs.
