PAYMENT & CANCELLATIONS
At the time of booking, a non-refundable deposit of 25% will be required to complete your reservation. We accept Visa and Mastercard.
The balance of your stay is due 45 days prior to your arrival and once made is non-refundable. The credit card provided will be billed automatically for any unpaid balance on the date the full payment is due, unless you discuss alternative payment arrangements.
For bookings made within 45 days of arrival, the full amount will be charged when the booking is made and is non-refundable.
Non Canadian Guests, please note that some credit card companies may charge you a padded exchange rate or a foreign transactions fee. Harmony Whistler also encourages guests to purchase 3rd party cancellation / travel insurance to protect guests in the event of a cancellation needing to be made.
The check-in procedures will be confirmed via. email 7 days before arrival. All properties will be ready for check-in by 4:00pm. If you wish to check-in earlier, please let us know. We will do our best to make it happen.
Prior to check-in, a pre-authorization of $500* will be processed on the credit card provided. The pre-authorization will be released after check out and will only be charged up to $500 after departure if property is damaged, requires excessive cleaning and maintenance, or if items are missing. The credit card provided must be in the name of the main guest, no third party credit cards will be accepted.
Guests are expected to notify Harmony Whistler immediately upon arrival of any damage to the unit is noticed. The guest accepts the Premises in its present condition and agrees to take good care of the Premises during their stay and further agrees to pay all costs to replace or repair any property damaged by the guest during their stay.
* Some properties may require a higher security deposit. This will be communicated to you directly prior to booking if this applies.
Guests must be 25 years of age to make a reservation and must provide ID at check-in unless prior approval has been given. No groups or under 25's allowed without approval. Harmony Whistler retains the right to refuse access to any property if this condition has not been met and no refund will be provided.
The guests shall not let / sublet all or any part of the Premises nor assign this agreement without prior written consent.
The property will be clean and ready for your arrival. Daily housekeeping is available for an extra fee. For stays of ten days or more, there will be a midweek clean if requested. It is important to request this 7 days prior to arrival as the cleaners may not be able to accommodate if requested upon arrival. All properties have laundry facilities either in the unit or in the building. Adequate quantities of towels / linens will be provided for the number of people booked.
Most properties have a specified parking stall for one vehicle, unless otherwise stated (exceptions include Glacier Lodge, The Aspens, The Marquise). There is visitor parking at most complexes, on a first come, first served basis. If your vehicle is over sized, it can be difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Please contact Harmony Whistler to discuss options. Parking instructions will be given with check-in details.
All properties & complexes throughout the Resort are entirely non-smoking. This includes all patios, balconies and common areas. Please limit smoking to outside of the complex, where permissible. Please do not dispose of cigarette butts in or around the complex and specifically over railings as this is considered a fire hazard. Any units with evidence of smoking in the complex will result in a $500 fine from Harmony Whistler and may also result in complex and municipality fines.
Pets of any kind are not permitted in any of our properties unless agreed to in advance. Please contact Harmony Whistler for further information. There will be a $500 fine for any pets or evidence of pets found in the units, if permission has not been granted.
Excessive noise will not be tolerated. Security has the option to evict and / or fine guests, after one verbal warning. Quiet hours throughout the Resort is between 10pm – 8am which includes the use of hot tubs and common area pools, if applicable.
1 bedroom – 2 occupants standard (4 occupants if sofa bed is provided & approval given. $25 fee per person, per night)
2 bedroom – 4 occupants standard (6 occupants if sofa bed is provided & approval given. $25 fee per person, per night)
3 bedroom - 6 occupants standard (8 occupants if sofa bed is provided & approval given. $25 fee per person, per night)
4 bedroom - 8 occupants standard (10 occupants if sofa bed is provided & approval given. $25 fee per person, per night)
Any occupants that exceed the Standard Occupancy limitation are subject to a $25.00 per person, per night. Any occupants that exceed the Maximum Occupancy will be evicted without refund.
Prices for Accommodation and packages are subject to change without notice, and reservations are based on availability. Bookings and prices are not confirmed until a non-refundable deposit has been received and confirmation email has been sent to Guest.
The Owner / Harmony Whistler shall not be liable to the guest for any injury or damage to person or property in or about the Premises by or from any cause whatsoever.
Each unit is privately owned and subject to availability. Due to unforeseen circumstances, should the reserved unit no longer be available for rental, Harmony Whistler reserves the right to relocate the guests to another unit of equivalent or superior quality.
Failure by the Guest to meet the payment terms and schedule may result in termination and forfeiture of deposits.
We have a strict cancellation policy. Any payments made, will be non-refundable. We do encourage guests to purchase 3rd party cancellation insurance to avoid fees in the event of a cancellation needing to be made.
Harmony Whistler Vacations cannot issue refunds based on weather conditions.